Privacy Policy

1. Introduction

PixelGardenRaft ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our policies regarding the accumulation, application, revelation, and protection of your data when you interact with our website pixelgardenraft.sbs or utilize our yacht charter offerings.

Engagement with our offerings denotes your acceptance of the data handling practices identified in this document. We adhere to privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws of Canada.

2. Information We Collect

2.1 Personal Information

Personal details that you willingly submit to us include:

• Reserving a yacht charter
• Communicating with us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or contests

The collected personal data may comprise:

• Identifying details like name and contact information (email, telephone, address)
• Financial information (securely handled by external processors)
• Details of yacht charter preferences and needs
• Details for emergency situations
• Health-related or specific dietary preferences, if disclosed

2.2 Automatically Collected Information

Our website automatically captures certain information related to your device and how you use our website:

• Geographical details and IP address
• Browser details and model
• Information regarding your interactions on our site
• Sites that referred you to us
• Technical specifics of your device (e.g., type, screen size)

2.3 Cookies and Tracking Technologies

To enrich your online experience, we deploy cookies and similar technology for the following purposes:

• Storing your preferences
• Assessing site performance and utilization
• Serving tailored content
• Augmenting our services

Your choices regarding cookies can be managed via your browser settings or our cookie consent tool.

3. How We Use Your Information

Objectives for using the information we’ve gathered include:

• Service Provision: To ensure yacht charter service delivery, manage reservations, and maintain contact regarding your bookings
• Customer Service: To address your inquiries and offer support
• Transaction Processing: To manage financial transactions and billing details
• Security: To uphold the integrity of our operations and prevent fraudulent activities
• Marketing: To disseminate promotional material and updates, pending your approval
• Website Enhancement: To analyze your website interaction and optimize its functionality
• Regulatory Adherence: To conform with governing laws and standards

4. Information Sharing and Disclosure

Your personal information is neither sold nor leased to third parties. Situations where info might be shared:

4.1 Our Partners

Service vendors employed by us may have access to your information for purposes such as payment facilitation, website management, email outreach, analytics oversight, and customer relations.

4.2 Legal Obligations

Your information may be furnished to legal entities to comply with the law, court orders, or in situations involving possible fraudulent activities or exigencies.

4.3 Corporate Transactions

In case of corporate mergers, acquisitions, or asset sales, your data may be among the transferred assets.

5. Data Security

We deploy suitable technological and organizational safeguards aimed at protecting your personal data from unauthorized access, alterations, leakage, or destruction. Measures include encryption, secure data housing, access restrictions, continual evaluations, and staff instruction.

Notwithstanding our efforts, no digital transmission or storage framework is infallible. Thus, we cannot vow for the absolute security of your data.

6. Data Retention

Your personal data is kept only for as long as needed to fulfill its primary objectives or to meet legal requirements. Usual storage durations include:

• Yacht Charter Bookings: 7 years for tax/legal reasons
• Marketing Communications: until you choose to unsubscribe or request deletion
• Web Analytics: 26 months
• Customer Service: 3 years following the final interaction

7. Your Rights and Choices

Your rights encompass obtaining your data, amending inaccuracies, demanding erasure (as law permits), data portability, withdrawing from marketing communications, and managing cookies. For exercising these rights, please reach us through the contact details provided below.

8. External Services

8.1 Web Analytics Services

Third-party analytics tools like Google Analytics help us understand website usage patterns. You can exclude yourself from tracking by the available opt-out resources.

8.2 Online Social Platforms

There are links to social media platforms on our website, each governed by its own privacy terms.

8.3 Transaction Handling Companies

For secure payment transactions, we use services conforming to PCI DSS standards provided by external entities.

9. Cross-Border Data Flows

Your data may be processed in jurisdictions other than Spain. We commit to upholding data protection measures in line with the privacy laws in force.

10. Children’s Privacy

Our offerings are not intended for children under the age of 13. We do not collect data from minors knowingly. Should you suspect a child has given us their data, please get in touch with us at the earliest opportunity.

11. Modifications to This Privacy Policy

Adjustments to this Privacy Policy may occur to reflect changes in our practices or legal requisites. Notifications of updates will be made available on our website, emailed to registered users, or announced on our site. Ongoing usage post update declaration implies consent.

12. Contact Information

Questions about this Privacy Policy or our handling of data can be forwarded to:

13. Adhering to Online Advertising Consent Norms

We comply with the consent policy for online advertisements. Preferences concerning cookies and tracking can be revised at any time through our cookie settings feature.